Delivery & Returns
Except where specifically stated, prices are not inclusive of delivery. We welcome enquiries from abroad however.
Overseas Orders – On placment of order, you will receive a confirmation with a provisional shipping cost. We will then check the actual cost, which depends on the bulkiness and weight of a product, before confirming back the exact cost for payment prior to despatch.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. A premium Saturday AM (9:00 AM to noon) delivery is available, at an additional charge of £16 per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.
We regret that we are unable to specify exact delivery times within that date.
All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 14 days after delivery. Your product must be complete, unused and in “as new” condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
You will be responsible for the return costs unless the product is faulty.
Within the 14 days, we will issue a full credit for a "Full Piece" order. Part Roll orders will be subject to a 20% charge. Cut Lengths will be subject to a 50% charge.